What We Hear
Direct feedback from veterinary professionals and pet parents.
“Clients come in saying 'I wasn't sure if I should bother you for this.' That breaks my heart. I want them to reach out early.”
“I never know what information is important. Is the color relevant? The frequency? Duration? If there was a checklist of what vets actually need to know, I could provide better information upfront when sharing an issue.”
“I wish we had a crystal ball to see how our clients are doing before issues escalate and get dangerous. Right now, we get a call only when things get bad enough.”
“The most frustrating experience for me is deciding whether Toby needs a vet appointment or not. I'm bad at judging urgency and get anxious easily.”
“I always feel rushed on phone calls with the clinic. Like I need to hurry up and explain everything before I lose them. Then I hang up and remember three important details I forgot to mention.”
“Pets who need to be seen urgently are competing for appointment slots with 'just in case' appointments. We can't differentiate because everything is first-come-first-served on the phone. Better triage upfront would help us prioritize.”
“My team is tired from phone interruptions. By 2pm everyone is tired from the constant context-switching between exams and phone calls. We need a way to batch communication instead of being reactive all day.”
“When I call with a question, I can tell the front desk person is stressed. There's barking in the background, people talking over, and I feel like I'm adding to their chaos. I usually just say 'never mind' and hang up.”
“Every cancellation is time and money lost, and many owners book just to be safe. If I could give them guidance before booking, they'd feel more confident in their decision and we'd have fewer empty slots.”
“I tried one of those online vet apps once. The 'vet' had no idea about my dog's medical history and gave generic advice I could've Googled. I want advice from MY vet who knows MY dog.”
“There's no record of phone triage calls. Six months later the same dog has the same issue and I have no notes from last time. Did we figure out it was food-related or allergies? No idea. It's all in someone's memory if we're lucky.”
“The receptionist asked me 'how urgent is this?' and I had no idea how to answer that. That's literally why I'm calling.”
“I wish I could tell clients 'monitor this for 24 hours and message me tomorrow with an update' instead of 'book an appointment for Thursday just in case.' But we don't have a good way to do that follow-up communication.”
“Honestly, I book appointments 'just in case' because I know it takes 3 days to get one. Then my dog gets better on his own and I feel bad canceling but also why would I go and spend $150 if he's fine now?”
“Owners think they're helping by writing everything in a long email, but then it's three paragraphs of backstory before I get to the actual symptom. A form with the right questions in the right order would save everyone time.”
“ChatGPT told me my cat's excessive grooming could be anything from allergies to brain cancer. Really helpful, thanks. I wish I could just ask my vet for their professional advice before booking an emergency appointment.”
“Pet parents wait until they're really panicked before reaching out. If we could somehow interrupt them in that lonely anxiety spiral with our advice, we'd prevent so much unnecessary suffering - for both the pet and the owner.”
“I spend my lunch break returning phone calls about non-urgent questions because that's the only time I have. But that's also when owners are at work and can't answer. It's this endless loop of unproductive calls.”
Sounds Familiar? You Deserve Better.
You're not alone.
Forced telephone game
Forced telephone game
Each inquiry starts from zero
Each inquiry starts from zero
Your schedule is reactive
Your schedule is reactive
How Miilo Works For You
Powerful for Clinics. Simple for Pet Parents.
Review Structured Inquiries
Inquiries are complete with symptoms, history, and media, giving your team the full picture from the start.
Inquiries are complete with symptoms, history, and media, giving your team the full picture from the start.
Always have context
Review any issue with pet history, and all past interactions. Respond when you have time, not in the middle of an appointment.
Review any issue with pet history, and all past interactions. Respond when you have time, not in the middle of an appointment.
Convert appointments early
Seamlessly identify and relay issues, convert inquiries into appointments early for better healthcare.
Seamlessly identify and relay issues, convert inquiries into appointments early for better healthcare.
Why Clinics Choose Miilo
Three principles set us apart from other software providers.
Communication at the Heart of Miilo
Other software providers add communication tools as a costly afterthought. Generic reminders and email blasts don't engage clients.
Miilo is built only for communication. Seamless two-way conversations when pets need us the most.
Purpose-Built for Small Practices
Small practices don't need $600/month software suites with irrelevant features. They need a communication layer that works.
Miilo runs on any browser: No installations or staff re-training. Just login for world class veterinary care.
Never Lose Another Client Conversation
Phone calls are forgotten, email threads and notes get buried. Details can get lost when your team is constantly context switching between admin and triage.
With Miilo: Rest assured every detail of every conversation is exactly where you need it, when you need it.
Simple, Transparent Pricing
Pricing that enables you to focus on what matters most.
Monthly billing
Questions We Hear Often
Everything you need to know.
We've worked with veterinary clinics to understand their pain points.
Still have questions? Email us directly at info@miilocare.com. Our team is here to help you understand how Miilo can work for your practice.